Customer Service – For questions regarding your order, please email us at firstname.lastname@example.org
Shipping – We ship all orders within 7 days of receiving the order. If for some reason the item is not available, you will be contacted.
U.S. Shipping flat rates are calculated based on how much money you spend.
$0.01-74.99 spent = $6.95 shipping*
$75.00 & above spent = FREE shipping
*If you just order stickers, it'll cost only $2.00 shipping.
USPS First Class Mail or Priority Mail will be used depending on the weight of the package. All materials used for packaging are recyclable, so please recycle them, if possible :)
Refunds & Exchange – We offer refunds for unused and unworn items. Please send us an email at email@example.com and we'll help you with this process. We are a small brand funded by a sole individual, so unfortunately for now, we cannot pay for return shipping.
Our shipping address is:
5555 E Tulare Ave. #8675
Fresno, CA 93727
We do not accept exchanges at the moment. Please send back the unused and unworn item for a refund and we'll try to hook you up with a small discount for your next order.
Damaged items - If an item was sent to you damaged we will exchange the item if it is available. In the case that a replacement is not available, we will refund your money.
Final Sale - We do not accept exchanges for discounted items. Sale transactions are final sale.
SURFICTION takes your privacy seriously.
SURFICTION will not sell, trade, or rent your information to anyone.
SURFICTION Online collects personal information when you shop and register with us. This information will be used to inform you of new products, sample sales, or updates on our site if you agree to marketing.
When you place an order at SURFICTION Online, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order and to communicate with you about it.
SURFICTION uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us, to contact you about specials and new products and to understand the shopping habits of our customers to better serve them in the future.Any materials sent to www.SURFICTION.com will be considered confidential and will become the property of SURFICTION.